add another email account to outlook 365 online

The shared mailbox must be set up and available in Microsoft 365.

These are a few basic requirements that must be fulfilled before you can add a shared mailbox in MS Outlook 2013, 2016, or 2019: Pre-requisites of a Shared Mailbox in Outlook.

These mailboxes promote collaboration and transparency among the members.

The response time of the concerned team reduces, ensuring better customer support.

A separate mailbox ensures lesser confusion, additional storage space and multiplies the productivity.

A single email copy is stored unlike in Distribution Lists.

It is easier to track all the conversations in a single email thread and divide work accordingly.

They also bring along a Shared contact list and Shared Calendar which have their own benefits.

A single point of contact for all the individuals who are outside the company.

But much to your surprise, there are multiple reasons behind professionals preferring these Shared Mailbox apart from their personal mailbox. You might be wondering that what is the need of an added mailbox. This comes very handy when all the mailbox members are interacting with a huge set of customer base on the same topic like a sales, marketing or customer service team. This keeps all the member’s email addresses confidential and ensures an up-to-date communication. When a member replies to a message, the sender’s email is that of the Shared Mailbox and not of the individual.

Read Also: Two Easy Ways to Migrate Outlook Emails to Office 365 Mailbox What is a Shared Mailbox?Ī shared Mailbox allows a group of people to receive, view, monitor and send emails from a common email address.

Add another email account to outlook 365 online